User data deletion instructions

Disconnect a social account#

In dotsy. Open your site, then Social > Channels. On the account's row, open the ... menu and choose Disconnect. Disconnecting:

• erases the access tokens dotsy stored for that account at once, so nothing can post to it any more;
• asks the network to revoke those tokens (we try once; if the network doesn't answer, the tokens are already gone from dotsy);
• removes the account from every site in your workspace that was using it, and then removes the account's saved name, handle and picture.

Disconnecting does not delete posts dotsy already scheduled or published. Those stay with the site until you delete the site, or ask us to delete them (see below).

On the network. You can also take dotsy's access away from the network's own settings:

• Facebook: Settings > Business integrations, then remove dotsy.
• Instagram: Settings > Website permissions (Apps and websites), then remove dotsy.
• Threads: Settings > Account > Website permissions, then remove dotsy.
• X: Settings > Security > Connected apps, then revoke dotsy.
• LinkedIn: Settings > Data privacy > Permitted services, then remove dotsy.

After that, the network rejects dotsy's token. The next time dotsy tries to use the account it marks it as needing to be reconnected and stops posting. To remove the stored data right away, also disconnect the account in dotsy as above.

Delete everything#

Yourself, in the dashboard.

• Delete a site: open the site's Settings, then Danger zone, then Delete. This also deletes the site's scheduled and published social posts.
• Delete a workspace: open Settings, then Danger zone, then Delete workspace. Only the workspace owner can do this, and its sites must be moved or deleted first. Before it is deleted, dotsy asks each network to revoke the workspace's connected social accounts, then erases them.

By email. Write to hello@dotsy.ai from the address on your dotsy account with the subject Delete my data. We confirm that the request is from you, then delete the data and reply when it is done, within 30 days.

What we delete#

When you disconnect an account, delete a workspace, or ask us by email, we delete:

• the access tokens dotsy stored for your social accounts;
• the account name, handle, ID and picture we saved for each of them.

When you delete a site, or ask us to, we also delete the scheduled and published posts that site kept for those accounts, and their stats. Posts already published on the network itself are yours: delete them there.

Our privacy policy covers the rest of what we keep and why.

Questions#

Write to hello@dotsy.ai and we will help. For everything else we do with your data, read our privacy policy.

Loving Universe LLC, a Wyoming limited liability company